Friday, March 19, 2010

Thank You For Standing By Us

I saw part of Toyota's damage control and attempt to rebuild trust, on a commercial tonight.

They have some average Toyota customers from over the years -- Mom and Pop -- who apparently have the expertise to claim that their Toyotas over the years were always safe.

That's nice.

Then they end off with a Toyota employee, supposed to be anyway, saying, "Thank you for standing by us." In the most plaintive voice he can muster.

Ahh...

You know, a big fat company shouldn't come to us saying "Thank you for standing by us." Take care of business with a mind for your customers and your business will prosper. Cut corners and allow people to experience disaster and you'll experience disaster. It's that simple.

Fortunately, from their point of view, they have enough big bucks to throw themselves on everyone's mercy, and make their comeback.